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Returns

Returns

We supply premuim quality Virgin and Remy human hair, all products are throughly checked before shipping, this is guaranteed. If for any reason you are not completely satisfied with your purchase please contact us via telephone or by email within 3 days. 

 

 Returns and Exchange policy

Semone Hairstylist may offer clients a discretionary exchange of products or a portion of a product under the following terms:

Exchange requests must be made within 3 days of receiving the product (s).

Exchange requests made after 3 days will not be accepted.

We will not accept any product that has been altered (washed, cut brushed or combed). All items for exchange must be returned to us in their original packaging.

According to Health and Safety regulations, and following the 2010 review of Health and Safety Law, you cannot return used human hair products. This comprises removing the hair from the original bundle. We adhere to stringent guidelines regarding the return of hair, cleanliness and legal obligations. Please return all items in their original, resalable state.

 

The product (s) will be substituted by something of equivalent price.

 

In the event of an exchange, the product would be returned to us at your expense. We recommend you send through a shipper/courier that offers tracking information and delivery confirmation as we will not be accountable for lost products. If the returned product is unused and in its original state, we will gladly exchange the product for something of equivalent cost.